News

The NHS is here for you

General practice is a critical part of the wider NHS and together, we care for the most vulnerable members of our community. Covid-19 infection rates are extremely high and continuing to rise in Windsor and surrounding areas. Our numbers of staff in general practice are also reduced by the infection rate, and so to keep our patients and staff safe we need to make changes to the way we provide services locally. This will ensure that those most at risk from the impact of Covid and those with the greatest health needs are prioritised at this time including ensuring the Covid-19 vaccination is rolled out as quickly as possible to priority groups.

Minor illness and conditions that can be dealt with by community pharmacies will not be seen in general practice. Please follow our Know Where to Go When Feeling Unwell guidance and contact your local pharmacy in the first instance. If you need advice over and above what your pharmacy can provide, use NHS 111 online NHS 111 online or call NHS111 if you do not have access to the internet.

General practice remains OPEN if you need us for an urgent and on-going health need:

  • Practices have been asked to prioritise the needs of those people we know are at increased risk from Covid-19, including people with long-term conditions, frailty, learning disabilities and severe mental illness.
  • Serious, ongoing and urgent conditions will be prioritised including routine care for those at higher risk
  • You may notice that you have less contact with your GP than previously if your condition is stable at the moment.
  • Suspected cancer will be prioritised
  • Covid-19 infections will be prioritised

Many other services will also continue, but please consider how urgent your request is and whether this could wait.

Our staff have the right to be treated with dignity and respect at all times, so if you need to contact the practice please remember that any abuse of our staff will not be tolerated.

Please do not contact your practice by phone or online for minor illness.

Please do not contact your practice by phone or online about Covid vaccinations.

Thank you for supporting your general practice surgery at this time.

Possible cervical screening text messaging scam

Public Health England have received reports of a possible scam. Some women are being contacted by text message, claiming to be from the call and recall service to advise they are overdue for screening. The message asks them to call a mobile number and provide personal details.

These messages are not from the NHS Cervical Screening Programme.

 

The Action Fraud Line has been contacted.

Please do not respond to these text messages.

If you are due a smear, please contact us to book an appointment.

Training Days

In order to provide you with the very best care, all of our doctors, nurses and staff need to keep their knowledge and skills up to date. All surgeries in Windsor Ascot and Maidenhead (WAM) have regular training sessions throughout the year and all Practices are closed during these times.

Currently all training days have been cancelled due to Covid-19.

 

At all times when the Practice is closed emergency advice and assistance is available by calling 111.

GDPR - General Data Protection Regulation

Please see below details on GDPR, and links that comply with these new laws.

The General Data Protection Regulation (GDPR) comes into effect in the UK on 25 May 2018. The GDPR and the forthcoming Data Protection Act (DPA) 2018, which has yet to be finalised, will replace the current Data Protection Act.

What is the GDPR?

The GDPR was designed to harmonise data privacy laws across Europe. The aim is to protect citizens from privacy and data breaches.

The current DPA dates from the 1990's when organisations held much less data on individuals. As the amount of data held has increased and technology has advanced, so has the risk of cyber crime and data breaches. The GDPR aims to address gaps in current legislation by providing a framework with greater scope and tougher punishments for those who fail to comply.

The key principles of the current DPA remain unchanged, but some areas of legislation have been strengthened.

Like the DPA, the GDPR applies to ‘controllers’ and ‘processors’ of data – a controller says how and why personal data is processed and the processor acts on the controller’s behalf. Practices are data controllers.

How we use your information

Privacy Notice

Fair processing notice guidance

Patient Opt Out Form

 

The data protection officer for our practice is Rachel Procter. If you have any concerns you may contact her through the practice switchboard.