Patient News
Bus Routes in the Royal borough are under review.
Supported Bus Services Survey | RBWM Together
There is currently a consultation "engagement" see link above about changing the subsidised bus service. Currently the only bus which serves Dedworth Medical Centre in Vale Road is the W1, which covers Hanover Way and the Southern part of Vale Road.
The proposal is to scrap this bus service. The proposal is contained within Package E (in the link above) and if this goes through means that there will no bus at all along vale Road or Hanover Way, leaving the Practice "marooned". In addition other roads will no longer have bus services such as St Andrews Crescent and the area of Wolf Lane/Tinkers Lane.
If you feel this service will severely impact you, please respond to the consultation within the link.
Bus Routes in the Royal borough are under review.
Supported Bus Services Survey | RBWM Together
There is currently a consultation "engagement" see link above about changing the subsidised bus service. Currently the only bus which serves Dedworth Medical Centre in Vale Road is the W1, which covers Hanover Way and the Southern part of Vale Road.
The proposal is to scrap this bus service. The proposal is contained within Package E (in the link above) and if this goes through means that there will no bus at all along vale Road or Hanover Way, leaving the Practice "marooned". In addition other roads will no longer have bus services such as St Andrews Crescent and the area of Wolf Lane/Tinkers Lane.
If you feel this service will severely impact you, please respond to the consultation within the link.
We held our first flu vaccination clinic for the 2023 season on Saturday 16th September at Dedworth Medical Centre. There was a great attendance from our patients with about 260 people having their flu vaccinations in 3 hours. Thank you for supporting your local GP Practice and for taking the first step to protect yourself from flu this winter!
We still have plenty of vaccinations so if you are eligible please don’t be worried about having your vaccine (our nurses are all very gentle). Call us to book your appointment on 01753 864545. We have a clinic at South Meadow Surgery on 23rd September and one on 30th September at Dedworth Medical Centre as well as appointments throughout the week. We look forward to seeing you soon!
We held our first flu vaccination clinic for the 2023 season on Saturday 16th September at Dedworth Medical Centre. There was a great attendance from our patients with about 260 people having their flu vaccinations in 3 hours. Thank you for supporting your local GP Practice and for taking the first step to protect yourself from flu this winter!
We still have plenty of vaccinations so if you are eligible please don’t be worried about having your vaccine (our nurses are all very gentle). Call us to book your appointment on 01753 864545. We have a clinic at South Meadow Surgery on 23rd September and one on 30th September at Dedworth Medical Centre as well as appointments throughout the week. We look forward to seeing you soon!
In April 2023 the Practice introduced a new modern telephone system to try and make contacting the Practice easier for patients. We have received positive feedback and a recent survey shows that 80% of patients have found it easier to get through on the telephone since then and 92% of patients rate it very or fairly easy to get through to the Practice via telephone.
The longest call waiting to be answered we have had since April 2023 has been 32 minutes (& this was only on one occasion been above 30 minutes. The average call queue time has been below 5 minutes for all parts of the day apart from 8am – 9am when we see an increased demand. To assist with this demand there are now more staff available to take phone calls every morning.
We hope that patients are seeing the benefits of this new system. Please do feedback to us if you have anything you feel we should know or any additional comments in our feedback section on our website.
In April 2023 the Practice introduced a new modern telephone system to try and make contacting the Practice easier for patients. We have received positive feedback and a recent survey shows that 80% of patients have found it easier to get through on the telephone since then and 92% of patients rate it very or fairly easy to get through to the Practice via telephone.
The longest call waiting to be answered we have had since April 2023 has been 32 minutes (& this was only on one occasion been above 30 minutes. The average call queue time has been below 5 minutes for all parts of the day apart from 8am – 9am when we see an increased demand. To assist with this demand there are now more staff available to take phone calls every morning.
We hope that patients are seeing the benefits of this new system. Please do feedback to us if you have anything you feel we should know or any additional comments in our feedback section on our website.
Water Safety Partnership
Did you know that every year, in the UK, around 400 people die from drowning as a result of an accident in or around water?
Drowning is the third most common cause of accidental death in children, (NWSF, WAID 2018).
It's really important that children, from a young age, should be taught the dangers they may encounter around water. Not only in their home such as paddling pools and ponds, but also when out and about, such as at the swimming pool, near rivers, canals and the sea. The Water Safety Partnership is a joint partnership with Thames Valley Police and Royal Berkshire Fire and Rescue Service to try to prevent as many water based fatalities and injuries as we can.
The following pages provide partners, parents and schools with key resources to use in Water Safety Messages.
Water safety report
There were 226 accidental fatalities in the UK in 2022 and almost half were during June, July and August. Inland waters, such as rivers, canals, lakes, reservoirs and quarries, continue to be the leading locations for accidental drowning, with 60 per cent of deaths. Males continue to be over-represented, with 83 per cent of accidental fatalities.
Water Safety Partnership
Did you know that every year, in the UK, around 400 people die from drowning as a result of an accident in or around water?
Drowning is the third most common cause of accidental death in children, (NWSF, WAID 2018).
It's really important that children, from a young age, should be taught the dangers they may encounter around water. Not only in their home such as paddling pools and ponds, but also when out and about, such as at the swimming pool, near rivers, canals and the sea. The Water Safety Partnership is a joint partnership with Thames Valley Police and Royal Berkshire Fire and Rescue Service to try to prevent as many water based fatalities and injuries as we can.
The following pages provide partners, parents and schools with key resources to use in Water Safety Messages.
Water safety report
There were 226 accidental fatalities in the UK in 2022 and almost half were during June, July and August. Inland waters, such as rivers, canals, lakes, reservoirs and quarries, continue to be the leading locations for accidental drowning, with 60 per cent of deaths. Males continue to be over-represented, with 83 per cent of accidental fatalities.
Protect your child against Mumps, Measles and Rubella (MMR) and prevent potentially serious illness by contacting their GP practice to book their first MMR vaccine appointment.
For more information on the MMR vaccine please see the links below:
Protect your child against Mumps, Measles and Rubella (MMR) and prevent potentially serious illness by contacting their GP practice to book their first MMR vaccine appointment.
For more information on the MMR vaccine please see the links below:
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
The Friends and Family test (FFT) is an important feedback tool that supports the fundamental principle that people who use the NHS services should have the opportunity to provide feedback. This kind of feedback is vital in transforming NHS services and supporting patient choices.
Please click on the link and complete our short questionnaire.
https://forms.office.com/Pages/DesignPageV2.aspx?subpage=design&FormId=slTDN7CF9UeyIge0jXdO42vwAONVM71Mq9hgoKaFwA9UOFdSMTRMUURYTEpZSDM1MFlTUDRZREJLQS4u
Thank you for taking the time to complete our survey.
The Friends and Family test (FFT) is an important feedback tool that supports the fundamental principle that people who use the NHS services should have the opportunity to provide feedback. This kind of feedback is vital in transforming NHS services and supporting patient choices.
Please click on the link and complete our short questionnaire.
https://forms.office.com/Pages/DesignPageV2.aspx?subpage=design&FormId=slTDN7CF9UeyIge0jXdO42vwAONVM71Mq9hgoKaFwA9UOFdSMTRMUURYTEpZSDM1MFlTUDRZREJLQS4u
Thank you for taking the time to complete our survey.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
Both Dedworth Medical Centre and South Meadow Surgery will be updating their phone systems on the 19th April.
We hope the system will improve your patient experience and for many, remove the difficulties you have faced when trying to make an appointment at 8:30am.
Please remember the system will be new to our staff, and although they will be given full training, there is nothing like actually doing it on the job.
We appreciate your patience while we switch over, and we welcome any feedback.
Both Dedworth Medical Centre and South Meadow Surgery will be updating their phone systems on the 19th April.
We hope the system will improve your patient experience and for many, remove the difficulties you have faced when trying to make an appointment at 8:30am.
Please remember the system will be new to our staff, and although they will be given full training, there is nothing like actually doing it on the job.
We appreciate your patience while we switch over, and we welcome any feedback.
Join us and fellow ostomates to find out more about the latest innovations in ostomy care and meet your new team of Stoma Care Nurses at Wexham Park Hospital.
Come visit on whichever day or location is more convenient to you.
- Wednesday 29th March 2023 | Come along anytime between 2 - 4:30 PM | Pinewood Hotel Wexham Park Ln Slough SL3 6AP
- Wednesday 26th April 2023 | Come along anytime between 2- 4.30 PM | The Royal Forrester London Road Ascot SL5 8DR
Walk-ins welcome! We hope you’re able to join us and look forward to seeing you on the day.
Please click here for more information.
Join us and fellow ostomates to find out more about the latest innovations in ostomy care and meet your new team of Stoma Care Nurses at Wexham Park Hospital.
Come visit on whichever day or location is more convenient to you.
- Wednesday 29th March 2023 | Come along anytime between 2 - 4:30 PM | Pinewood Hotel Wexham Park Ln Slough SL3 6AP
- Wednesday 26th April 2023 | Come along anytime between 2- 4.30 PM | The Royal Forrester London Road Ascot SL5 8DR
Walk-ins welcome! We hope you’re able to join us and look forward to seeing you on the day.
Please click here for more information.
Shingles is here: 1 in 3 adults will develop shingles in their lifetime
Most adults will remember childhood anecdotes of their encounter with chickenpox, retold at family gatherings or doctors’ visits. Many individuals move past the ill-fated playdate that caused the infection well into adulthood, never thinking twice of the pediatric issue: the very same virus that caused chickenpox can cause shingles later in life, which sometimes may lead to long-lasting complications.
For further information please visit - Why we’re introducing Shingles Awareness Week | GSK
If you would like to know if you are eligible for the Shingles Vaccine, please contact the surgery for further information.
Shingles is here: 1 in 3 adults will develop shingles in their lifetime
Most adults will remember childhood anecdotes of their encounter with chickenpox, retold at family gatherings or doctors’ visits. Many individuals move past the ill-fated playdate that caused the infection well into adulthood, never thinking twice of the pediatric issue: the very same virus that caused chickenpox can cause shingles later in life, which sometimes may lead to long-lasting complications.
For further information please visit - Why we’re introducing Shingles Awareness Week | GSK
If you would like to know if you are eligible for the Shingles Vaccine, please contact the surgery for further information.
Fasting is one of the five pillars of the Muslim faith and during Ramadan, many of our Muslim patients will want to fast, including those who could seek exemption – we will want to respect their decision and work with people to achieve the best outcomes.
In 2023, Ramadan will start on 22 March and end on 21 April. During this time, people will generally eat two meals a day: one before sunrise (Suhoor) and one after sunset (Iftar). No fluids or food are taken during daylight hours. This includes water and,often,medicines too.
Fasting can impact chronic disease control. We may get these questions over the next few weeks about how to best manage their long term conditions and people may consider a “trial fast” to monitor the effect on disease control and be able to make adjustments in a timely manner.
This week’s Pearl offers some hints and tips. Please do share this with the wider practice team including our nursing and pharmacist colleagues who are also likely to be offering support.
Latest Pearl - Getting ready for Ramadan: how can we support our Muslim patients?
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Fasting is one of the five pillars of the Muslim faith and during Ramadan, many of our Muslim patients will want to fast, including those who could seek exemption – we will want to respect their decision and work with people to achieve the best outcomes.
In 2023, Ramadan will start on 22 March and end on 21 April. During this time, people will generally eat two meals a day: one before sunrise (Suhoor) and one after sunset (Iftar). No fluids or food are taken during daylight hours. This includes water and,often,medicines too.
Fasting can impact chronic disease control. We may get these questions over the next few weeks about how to best manage their long term conditions and people may consider a “trial fast” to monitor the effect on disease control and be able to make adjustments in a timely manner.
This week’s Pearl offers some hints and tips. Please do share this with the wider practice team including our nursing and pharmacist colleagues who are also likely to be offering support.
Latest Pearl - Getting ready for Ramadan: how can we support our Muslim patients?
|
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
There are currently high rates of Group A strep and scarlet fever in the UK. Scarlet fever, which is caused by the bacteria Group A streptococcus, is usually a mild illness but it is highly infectious. It much more common in children than in adults; it is important that children with scarlet fever are seen by their GP so that they can be started on antibiotics. This is not only to reduce the chance of their infection becoming more severe but also to stop them spreading the infection to others, especially people at higher risk of severe infections such as the elderly and those with weakened immune systems.
The rash of scarlet fever often begins with small spots on the body that then spread to the neck, arms and legs over the next 1-2 days. It is often 'sand-paper' like to touch but is not itchy.
Your child may also have a:
- Sore throat/tonsillitis
- Fever (temperature of 38°C (100.4°F) or above)
- Painful, swollen glands in the neck
- A red tongue (strawberry tongue)
If your child also has a runny nose with their tonsillitis, it makes a diagnosis of scarlet fever / Group A strep less likely.
Occasionally, Group A streptococcus can spread to other areas of the body, causing infections in the neck (tonsillar abscesses or lymph nod abscesses), chest infections (pneumonia), bone and joint infections (spetic arthritis) or sepsis.
Please click the link for information on what to do if you are worried.
Strep A and scarlet fever :: Healthier Together (what0-18.nhs.uk)
There are currently high rates of Group A strep and scarlet fever in the UK. Scarlet fever, which is caused by the bacteria Group A streptococcus, is usually a mild illness but it is highly infectious. It much more common in children than in adults; it is important that children with scarlet fever are seen by their GP so that they can be started on antibiotics. This is not only to reduce the chance of their infection becoming more severe but also to stop them spreading the infection to others, especially people at higher risk of severe infections such as the elderly and those with weakened immune systems.
The rash of scarlet fever often begins with small spots on the body that then spread to the neck, arms and legs over the next 1-2 days. It is often 'sand-paper' like to touch but is not itchy.
Your child may also have a:
- Sore throat/tonsillitis
- Fever (temperature of 38°C (100.4°F) or above)
- Painful, swollen glands in the neck
- A red tongue (strawberry tongue)
If your child also has a runny nose with their tonsillitis, it makes a diagnosis of scarlet fever / Group A strep less likely.
Occasionally, Group A streptococcus can spread to other areas of the body, causing infections in the neck (tonsillar abscesses or lymph nod abscesses), chest infections (pneumonia), bone and joint infections (spetic arthritis) or sepsis.
Please click the link for information on what to do if you are worried.
Strep A and scarlet fever :: Healthier Together (what0-18.nhs.uk)
Come along to one of the warm hubs for a free hot drink, a chat and save some money on heating.
Hot food available in some venues.
- Every Monday in the Pump Room, Sawyers Close, (nr Broadleys), Windsor, SL4 5HL 10am-3pm
- Every Sunday 12.30pm - 4.30pm at Kerith Community Church, unit 3, Fairacres Industrial Estate, Dedworth Rd, Windsor, SL4 4LE
- Monday - Friday 8am - 2pm Weekends 8am - 4pm at Woodys Cafe, Clewer Memorial Recreation Ground, Windsor, SL4 5AY -FREE HOT SOUP
- From 10th Jan - Tuesdays and Fridays 10am - 2pm at West Windsor Hub, All Saints Church, Dedworth Road, Windsor SL4 4JW
- From 12th Jan - Thursdays 5pm - 7pm at All Saints Church, Dedworth Road, Windsor, SL4 4JW
For a map of safe warm spaces, go to Here to help | Royal Borough of Windsor and Maidenhead (rbwm.gov.uk)
Come along to one of the warm hubs for a free hot drink, a chat and save some money on heating.
Hot food available in some venues.
- Every Monday in the Pump Room, Sawyers Close, (nr Broadleys), Windsor, SL4 5HL 10am-3pm
- Every Sunday 12.30pm - 4.30pm at Kerith Community Church, unit 3, Fairacres Industrial Estate, Dedworth Rd, Windsor, SL4 4LE
- Monday - Friday 8am - 2pm Weekends 8am - 4pm at Woodys Cafe, Clewer Memorial Recreation Ground, Windsor, SL4 5AY -FREE HOT SOUP
- From 10th Jan - Tuesdays and Fridays 10am - 2pm at West Windsor Hub, All Saints Church, Dedworth Road, Windsor SL4 4JW
- From 12th Jan - Thursdays 5pm - 7pm at All Saints Church, Dedworth Road, Windsor, SL4 4JW
For a map of safe warm spaces, go to Here to help | Royal Borough of Windsor and Maidenhead (rbwm.gov.uk)
As a Practice that has provided General Practice medicine to the Castle estate for over 30 years we would like to honor Her Majesty Queen Elizabeth II. Her dedication to duty and work ethic are an example to us all. We also admired her ability to connect with all people on so many levels and her great sense of fun and enjoyment. We had the special privilege of her opening our Dedworth Medical Centre building in 2011 where she spent time speaking with both staff and patients in an engaging and supportive way & all were delighted to meet her that day and remember it fondly.
Our hearts go out to all her family during this extremely difficult time and all the Castle estate staff who will all miss her greatly.
We would like to thank you Your Majesty for your long service and dedication to the people of the United Kingdom. You will be sorely missed, but we wish you a peaceful rest.
We also send our support and best wishes to His Majesty King Charles III as he embarks on his reign.
As a Practice that has provided General Practice medicine to the Castle estate for over 30 years we would like to honor Her Majesty Queen Elizabeth II. Her dedication to duty and work ethic are an example to us all. We also admired her ability to connect with all people on so many levels and her great sense of fun and enjoyment. We had the special privilege of her opening our Dedworth Medical Centre building in 2011 where she spent time speaking with both staff and patients in an engaging and supportive way & all were delighted to meet her that day and remember it fondly.
Our hearts go out to all her family during this extremely difficult time and all the Castle estate staff who will all miss her greatly.
We would like to thank you Your Majesty for your long service and dedication to the people of the United Kingdom. You will be sorely missed, but we wish you a peaceful rest.
We also send our support and best wishes to His Majesty King Charles III as he embarks on his reign.
From today 13/09, patients from our surgeries who are eligible for the covid booster vaccination and flu vaccination can now have these together at Windsor Yards Vaccination Centre. Please follow the instruction on your text message.
For those patients that do not wish to have them together, please contact the surgery and we can arrange these separately.
Alternatively, if you do not have a mobile phone and cannot follow the link, please call the surgery and we will be happy to arrange this for you.
From today 13/09, patients from our surgeries who are eligible for the covid booster vaccination and flu vaccination can now have these together at Windsor Yards Vaccination Centre. Please follow the instruction on your text message.
For those patients that do not wish to have them together, please contact the surgery and we can arrange these separately.
Alternatively, if you do not have a mobile phone and cannot follow the link, please call the surgery and we will be happy to arrange this for you.
We are still operating a face mask policy upon entering the building. Do not come in to the building if you have symptoms of covid or have tested positive.
We are still operating a face mask policy upon entering the building. Do not come in to the building if you have symptoms of covid or have tested positive.
Enhanced Access - Patient Survey Windsor
Windsor Primary Care Network (PCN) is made up of the seven GP Practices in Windsor who are working together as a network. We are looking at how we can make it as easy as possible for patients to access some of the clinics that we offer. These might include cervical smears, health checks, vaccinations and immunisations. This is called 'Enhanced Access'. Enhanced Access are services provided over and above the usual hours your practice opens (08:00 am to 6:30pm Monday to Friday). We hope to improve access to these clinics by offering appointments outside of normal opening hours. By answering this survey, you are helping us to ensure that the needs of local patients are taken into consideration when we are planning what clinics we offer, when and where.
Thank you
Enhanced Access - Patient Survey Windsor
Windsor Primary Care Network (PCN) is made up of the seven GP Practices in Windsor who are working together as a network. We are looking at how we can make it as easy as possible for patients to access some of the clinics that we offer. These might include cervical smears, health checks, vaccinations and immunisations. This is called 'Enhanced Access'. Enhanced Access are services provided over and above the usual hours your practice opens (08:00 am to 6:30pm Monday to Friday). We hope to improve access to these clinics by offering appointments outside of normal opening hours. By answering this survey, you are helping us to ensure that the needs of local patients are taken into consideration when we are planning what clinics we offer, when and where.
Thank you
We are an Armed Forces veteran friendly accredited GP Practice.
This means that, as part of the health commitments of the Armed Forces Covenant, we have a dedicated clinician who has a specialist knowledge of military related health conditions and veteran specific health services.
This is important in helping ex-forces to get the best care and treatment.
If you are ex-forces, please let your GP know to help ensure you are getting the best possible care.
We are an Armed Forces veteran friendly accredited GP Practice.
This means that, as part of the health commitments of the Armed Forces Covenant, we have a dedicated clinician who has a specialist knowledge of military related health conditions and veteran specific health services.
This is important in helping ex-forces to get the best care and treatment.
If you are ex-forces, please let your GP know to help ensure you are getting the best possible care.
There is going to be a special cafe for the Clewer and Dedworth West Area.
This is for young people aged 30 or younger.
We will talk about important topics, including what it is like to be a young person.
The cafe runs from 12pm (midday) - 2pm on the 9th August. No booking - just turn up - its free.
New Windsor Community Association, Hanover Way, Windsor, Berkshire, SL4 5NW
For more information click here
There is going to be a special cafe for the Clewer and Dedworth West Area.
This is for young people aged 30 or younger.
We will talk about important topics, including what it is like to be a young person.
The cafe runs from 12pm (midday) - 2pm on the 9th August. No booking - just turn up - its free.
New Windsor Community Association, Hanover Way, Windsor, Berkshire, SL4 5NW
For more information click here
Most of us welcome hot weather, but when it's too hot for too long, there are health risks. In England, there are on average 2000 heat related deaths every year. If hot weather hits this summer, make sure it does not harm you or anyone you know.
Heatwave: how to cope in hot weather - NHS (www.nhs.uk)
Who's most at risk?
A heatwave can affect anyone, but the most vulnerable people are:
- older people – especially those over 75
- those who live on their own or in a care home
- people who have a serious or long term illness – including heart or lung conditions, diabetes, kidney disease, Parkinson's disease or some mental health conditions
- those who may find it hard to keep cool – babies and the very young, the bed bound, those with drug or alcohol addictions or with Alzheimer's disease
- people who spend a lot of time outside or in hot places – those who live in a top floor flat, the homeless or those whose jobs are outside
Watch out for signs of heat related illness
If you or someone else feels unwell with a high temperature during hot weather, it may be heat exhaustion or heatstroke.
Find out about the signs of heat exhaustion and heatstroke, and when to get help
Most of us welcome hot weather, but when it's too hot for too long, there are health risks. In England, there are on average 2000 heat related deaths every year. If hot weather hits this summer, make sure it does not harm you or anyone you know.
Heatwave: how to cope in hot weather - NHS (www.nhs.uk)
Who's most at risk?
A heatwave can affect anyone, but the most vulnerable people are:
- older people – especially those over 75
- those who live on their own or in a care home
- people who have a serious or long term illness – including heart or lung conditions, diabetes, kidney disease, Parkinson's disease or some mental health conditions
- those who may find it hard to keep cool – babies and the very young, the bed bound, those with drug or alcohol addictions or with Alzheimer's disease
- people who spend a lot of time outside or in hot places – those who live in a top floor flat, the homeless or those whose jobs are outside
Watch out for signs of heat related illness
If you or someone else feels unwell with a high temperature during hot weather, it may be heat exhaustion or heatstroke.
Find out about the signs of heat exhaustion and heatstroke, and when to get help
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.
The NHS vaccination programme will offer every adult the chance to book a covid-19 booster vaccine by the end of the year to protect the nation against the Omicron variant.
As part of the biggest and fastest vaccine programme in health service history, online bookings are available for all those in their 30s and above from today.
The best way to get your vaccine is by booking online at www.nhs.uk or by calling 119 – please do keep checking availability as appointments are loaded onto the system every day. The website and phoneline are understandably very busy and we thank you for your patience when booking.
The national booking service will then open up to everyone aged 18 and over from Wednesday this week.
The NHS is prioritising bookings for boosters and is urging people to book a slot to guarantee their vital jab. Some sites offer walk-in appointments where no appointment is needed. Please check here for clinics with walk-in availability and their opening hours www.happyhealthylives.uk/vaccinationdrop-ins
GP teams have been asked to clinically prioritise their services to free up maximal capacity to support the covid-19 vaccination programme, alongside delivering critical appointments such as cancer, urgent and emergency care. This might mean that for some people, routine appointments are postponed as part of the national mission to roll out boosters.
Scientists are very concerned about the spread of Omicron due to the speed with which it spreads and because two doses do not appear to provide much protection but thankfully, a booster dramatically improves this.That is why the Government has asked the NHS to prioritise boosters over other routine care.
We appreciate your support and understanding – and urge you to come forward for your vaccination as soon as possible.
The NHS vaccination programme will offer every adult the chance to book a covid-19 booster vaccine by the end of the year to protect the nation against the Omicron variant.
As part of the biggest and fastest vaccine programme in health service history, online bookings are available for all those in their 30s and above from today.
The best way to get your vaccine is by booking online at www.nhs.uk or by calling 119 – please do keep checking availability as appointments are loaded onto the system every day. The website and phoneline are understandably very busy and we thank you for your patience when booking.
The national booking service will then open up to everyone aged 18 and over from Wednesday this week.
The NHS is prioritising bookings for boosters and is urging people to book a slot to guarantee their vital jab. Some sites offer walk-in appointments where no appointment is needed. Please check here for clinics with walk-in availability and their opening hours www.happyhealthylives.uk/vaccinationdrop-ins
GP teams have been asked to clinically prioritise their services to free up maximal capacity to support the covid-19 vaccination programme, alongside delivering critical appointments such as cancer, urgent and emergency care. This might mean that for some people, routine appointments are postponed as part of the national mission to roll out boosters.
Scientists are very concerned about the spread of Omicron due to the speed with which it spreads and because two doses do not appear to provide much protection but thankfully, a booster dramatically improves this.That is why the Government has asked the NHS to prioritise boosters over other routine care.
We appreciate your support and understanding – and urge you to come forward for your vaccination as soon as possible.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
The Healthier Together programme relies upon patients and healthcare professionals working together to improve how local healthcare is delivered.
The website provide advice for parents, young people and pregnant women, and clinical resources to support healthcare professionals – which means that your child is likely to receive consistently high-quality care, irrespective of which healthcare professional they see.
The Healthier Together programme relies upon patients and healthcare professionals working together to improve how local healthcare is delivered.
The website provide advice for parents, young people and pregnant women, and clinical resources to support healthcare professionals – which means that your child is likely to receive consistently high-quality care, irrespective of which healthcare professional they see.
The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
Read the infection prevention control guidance for further details.
The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
Read the infection prevention control guidance for further details.
Healthcare services over the Platinum Jubilee bank holiday weekend
Ahead of the Platinum Jubilee weekend, we would like to remind you we will be closed on Thursday 2 and Friday 3 June. If you (or someone you care for) take regular medication, check you have enough to last. Forgetting to take medication can have serious health consequences for some people.
Some pharmacies will also have restricted opening hours on 2 and 3 June. Click here to view opening times, or search for your nearest pharmacy using your postcode via this Google map. Please note that the pharmacies listed below should be open, as shown – and that their opening hours vary. The details are correct at the time of publishing but are subject to change.
NHS services like A&E will be very busy so help us help you to get seen quicker. Unless it’s an emergency remember there are lots of alternatives for you to make use of.
- Pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains. If symptoms suggest it’s more serious, they will ensure you get the help you need. For convenient support close to your home – think pharmacy.
- Frimley Healthier Together. Unsure if you should stay at home with a sick child or need to see someone? Visit the NHS Frimley Healthier Together website. Designed by local experts the website provides support to parents and carers to help them manage a range of common childhood illnesses. If you are worried about the mental health and wellbeing of a child or young person, the website provides information and support of local services available that can offer support. https://frimley-healthiertogether.nhs.uk/
- Think NHS 111 first. You can visit https://111.nhs.uk/ 24 hours a day, 7 days a week, or call NHS 111. You will be directed to the most appropriate health service in a timely and safe way. This may include a booked arrival time at the local Minor Injuries Unit in Bracknell or A&E department if your condition is more serious.
- For minor injuries, such as sprains and strains, suspected broken limbs, minor head injuries, visit the Minor Injury Unit at Brants Bridge, London Road, Bracknell, RG12 9RT in Bracknell – open every day from 8am to 8pm including Bank Holidays. X-ray services are available 6 days a week (Sunday to Fridays, not available on Saturdays).
- Mental health support. We understand it is a difficult time for many. If you are feeling worried about your mental health there are number of services available, visit Mental Wellbeing | Frimley Health and Care. If you are in a mental health crisis, you call 111 or text Shout to 85258. Shout is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.
- Dental care. If you think you need urgent dental treatment, call your regular dentist. If you cannot reach your dentist or you do not have one, use the NHS 111 online service. If you need an appointment, this will be arranged at an urgent dental care centre.
- Emergency Department or calling 999. Only for very serious or life threatening situations. This includes:
- loss of consciousness
- a sudden confused state
- fits that are not stopping
- chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
- severe allergic reactions (anaphylaxis)
- severe burns or scalds
- stroke
- major trauma such as a road traffic collision
- feelings of self-harm or suicide
Visit the Frimley Health and Care website for details of local healthcare services.
Healthcare services over the Platinum Jubilee bank holiday weekend
Ahead of the Platinum Jubilee weekend, we would like to remind you we will be closed on Thursday 2 and Friday 3 June. If you (or someone you care for) take regular medication, check you have enough to last. Forgetting to take medication can have serious health consequences for some people.
Some pharmacies will also have restricted opening hours on 2 and 3 June. Click here to view opening times, or search for your nearest pharmacy using your postcode via this Google map. Please note that the pharmacies listed below should be open, as shown – and that their opening hours vary. The details are correct at the time of publishing but are subject to change.
NHS services like A&E will be very busy so help us help you to get seen quicker. Unless it’s an emergency remember there are lots of alternatives for you to make use of.
- Pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains. If symptoms suggest it’s more serious, they will ensure you get the help you need. For convenient support close to your home – think pharmacy.
- Frimley Healthier Together. Unsure if you should stay at home with a sick child or need to see someone? Visit the NHS Frimley Healthier Together website. Designed by local experts the website provides support to parents and carers to help them manage a range of common childhood illnesses. If you are worried about the mental health and wellbeing of a child or young person, the website provides information and support of local services available that can offer support. https://frimley-healthiertogether.nhs.uk/
- Think NHS 111 first. You can visit https://111.nhs.uk/ 24 hours a day, 7 days a week, or call NHS 111. You will be directed to the most appropriate health service in a timely and safe way. This may include a booked arrival time at the local Minor Injuries Unit in Bracknell or A&E department if your condition is more serious.
- For minor injuries, such as sprains and strains, suspected broken limbs, minor head injuries, visit the Minor Injury Unit at Brants Bridge, London Road, Bracknell, RG12 9RT in Bracknell – open every day from 8am to 8pm including Bank Holidays. X-ray services are available 6 days a week (Sunday to Fridays, not available on Saturdays).
- Mental health support. We understand it is a difficult time for many. If you are feeling worried about your mental health there are number of services available, visit Mental Wellbeing | Frimley Health and Care. If you are in a mental health crisis, you call 111 or text Shout to 85258. Shout is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.
- Dental care. If you think you need urgent dental treatment, call your regular dentist. If you cannot reach your dentist or you do not have one, use the NHS 111 online service. If you need an appointment, this will be arranged at an urgent dental care centre.
- Emergency Department or calling 999. Only for very serious or life threatening situations. This includes:
- loss of consciousness
- a sudden confused state
- fits that are not stopping
- chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
- severe allergic reactions (anaphylaxis)
- severe burns or scalds
- stroke
- major trauma such as a road traffic collision
- feelings of self-harm or suicide
Visit the Frimley Health and Care website for details of local healthcare services.
How can we help each other, and ourselves, to cope with the cost of living crisis? There will be information stands to help you get the right support.
15 June 2022 - Midday until 2.30pm
Woody’s Café
Clewer Memorial Recreation Ground,
Windsor, SL4 5AY (parking available)
Please book at least three days before the event.
For booking options and other related info, please click here.
How can we help each other, and ourselves, to cope with the cost of living crisis? There will be information stands to help you get the right support.
15 June 2022 - Midday until 2.30pm
Woody’s Café
Clewer Memorial Recreation Ground,
Windsor, SL4 5AY (parking available)
Please book at least three days before the event.
For booking options and other related info, please click here.